• Marlow & High Wycombe: 01628 483 952
  • Slough & Windsor: 01753 360 020
  • Ascot Bracknell: 01344 970 023
  • Wokingham & Reading: 01183 290 060
  • Henley & Twyford: 01491 540 015

Health and Safety – is our priority!

All our operatives are trained and follow best practice health and safety rules for both working with the pole system and working with ladders. (see attached for rules).

We can prepare method statements and risk assessments to cover all window cleaning.

Using a pole system is the safest way to clean windows up to 80 feet. Don’t get caught by the new H&S laws…Ladders are being phased out due to the risks. Have peace of mind with the pole system – the only safe way to clean windows

All operatives are taught and follow bests practice Health & Safety Procedures which includes:

  • Method Statements
  • Risk Assessment
  • Health & Safety Rules for using Pole
  • Health & Safety Rules for using Ladders

George has also attended the National Federations IOSH accredited Safety Course covering both the use of Water fed poles and portable ladders.
For more detailed information please go the National Federation of Master Window Cleaners

The Work at Height Regulations 20050

Ladders are not banned – but they should be used sensibly For the full regulations please go to:

Extracts from the Regulations:

“There are many situations where a ladder is the most suitable equipment for working at height.
Before working at height you must work through these simple steps:
• avoid work at height where it is reasonably practicable to do so;
• where work at height cannot be avoided, prevent falls using either an existing place of work that is already safe or the right type of equipment;
• minimise the distance and consequences of a fall, by using the right type of equipment where the risk cannot be eliminated”

“Falls from height are one of the biggest causes of workplace fatalities and major injuries. Common causes are falls from ladders and through fragile roofs. The purpose of WAHR is to prevent death and injury from a fall from height”


Critical Stages in the use of Pole Systems

  1. On arrival, check weather conditions at site and if conditions are poor – such as if winds are blustery, rain is affecting visibility or if lighting is a possibility – do not continue
  2. Ensure site contact is made and site induction undertaken
  3. Before starting work ensure that there are NO OVERHEAD CABLES with which the water fed poles could come into contact
  4. Warning signs are to be placed around the base of the structure to be cleaned
  5. Ensure pressure hoses supplying water to the washing head via tubes are arranged tidily on the ground and do not present a trip hazard
  6. Ensure hose lines are properly assembled and without defect
  7. Ensure power cables are clear of operational area and protected against water
  8. Aluminium poles are to be assembled whilst they are laid on the ground – DO NOT ATTEMPT to add or remove tube sections whilst pole is in raised position
  9. Check that pole with correct attachment is assembled to correct length to reach intended height
  10. Check clamps securing each section of tube are adequately tightened
  11. Ensure the section with “base ring” is at the base of the assembled tube
  12. Place the base ring against the base of the building and lay the pole at right angles to the building along the ground
  13. Pick the pole up near the brush and raise it above the head
  14. Then walk towards the building, raising the pole hand over hand until it is vertical and parallel to the building wall
  15. Whilst keeping the pole parallel to the wall place the brush head against the surface to be cleaned
  16. Lift the butt end of the pole to a comfortable holding height
  17. Move a short distance away from the building, creating a slight angle to the wall and letting the pole transfer the pressure gently onto the brush head and the surface to be cleaned
  18. Wash the surface with an up-and-down motion, which is achieved by walking backwards and forwards rather than by raising and lowering the arms
  19. Clean adjacent surfaces until all windows at that level have been completed
  20. Lower the pole using the reverse of the procedure that was used to raise it, until it is lying on the ground and add or remove aluminium sections until length of pole is correct for next level of windows
  21. When all cleaning is complete lower the pole using the reverse of the procedure that was used to raise it, until it is lying on the floor
  22. Disassemble aluminium pole sections and store away safely
  23. Disconnect power supply to mobilise ionising water pumping station
  24. Mop up surplus water within working area and discard waste water into drainage system
  25. Remove warning signs and store safely
  26. Inform site contact and leave site.

Health & Safety Rules for all workers & subcontractors to Assignment Cleaning Services General conduct:

  • All workers will conduct themselves in an appropriate manner and with regards for the health and safety of yourself, other workers and customers.
  • No alcohol or drugs are to be consumed / taken whilst working on behalf of ACS Ltd

Phone calls / Headphones:

  • No phone calls are to be made or received whilst on customer site or whilst handling any equipment.
  • Phone calls can be made whilst a passenger in a vehicle en-route to another customer or whilst on a coffee break
  • In the case of an emergency, family/friends are allowed to phone George on 07798 851279
  • Wearing head phones to listen to music is not permitted


  • Trip hazard cones must be placed where hoses obstruct door ways , fire escapes, stairwells or any access
  • All hoses are to be arranged tidily on the ground and and to present no trip hazard.


  • If worker needs to step into road whilst using telescopic poles then cautions signs must be placed in road by worker and high viz vest worn by worker
  • When moving extended poles, all workers must first check for telephone lines, electrical cables or any other obstruction. If deemed to be unsafe by ACS or by worker then no attempt should be made to continue cleaning.
  • All poles are to be assembled whilst they are laid on the ground. DO NOT ATTEMPT to add or remove sections whilst pole is in raised position.
  • All unattended telescopic poles must be de-extended and laid horizontally on the ground with a trip hazard sign placed by the pole.
  • All extended 80ft poles must be lifted and extended by a minimum of 2 people before 1 person can use it for cleaning.


  • All ladders must always be placed upon a stable and firm surface which is of sufficient strength and is suitable to support the ladder
  • Where the flooring is tiled then rojack anti slip devices are to be used or the ladder must be footed by another worker of Assignment Cleaning Services Ltd
  • All ladders more than 20ft must always be secured at the base and at the top by tie-ing to the building
  • All ladder work above 25ft is not permitted

Below freezing conditions:

When conditions are below freezing then salt (provided by ACS Ltd) must be placed on all pavements, entry and exit areas (including ramps) to building

Health and Safety Window Cleaning Risk Assessment Sample Form

The following is an example of one of our forms used to identify all potential hazards and measures by which to counter them while working.